Friday, September 10, 2010

Crunch… crunch… crunch…

Extended periods of overtime are more likely to SLOW DOWN work than speed up work.

Rather than demand overtime,

  • Look at the universe of work for the department, not just individual work loads
  • Decide what to do and *what not to do* based on the mission of the group
  • Prioritize the work the group needs to do
  • Determine the level of quality required for work – what “done” means and what “good enough” means
  • Collect data on how people spend their time at work – not to beat people over the head, but to look at patterns that may be lowering productivity
    (Typical time-robbing culprits are: Multi-tasking, fragmentation, frequent interruptions, meaningless meetings, non-value adding corporate activities.)
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